Refund & Cancellation Policy

Last updated: 30 June 2026

Plain-English summary: You can cancel any time. We offer a 14-day money-back guarantee on your first paid purchase, and prepaid annual time is refunded pro-rata on request. Payments are handled by Paddle, our merchant of record.

1. Overview

Testnova is a paid subscription service with monthly and annual plans. This policy explains how cancellations and refunds work. Where a free trial is offered, no charge occurs until the trial ends and your paid plan begins.

2. Merchant of record

Payments are processed by Paddle, our merchant of record. Paddle handles billing, sales tax/VAT, and appears on your card or bank statement. Refunds approved under this policy are issued through Paddle to your original payment method.

3. Cancellation

You can cancel your subscription at any time from billing settings.
Cancellation stops future renewals; your plan stays active until the end of the current billing period, after which it is not charged again.
Canceling does not, by itself, trigger a refund of the current period (see below).
Your generated test scripts live in your own GitHub/GitLab repository — you keep them after cancellation.

4. Refunds

14-day money-back guarantee. If you are not satisfied with your first paid purchase, email us within 14 days of that charge for a full refund.
Monthly plans. After the 14-day window, monthly charges are generally non-refundable for the current period; cancel to avoid the next renewal.
Annual plans. If you cancel partway through a prepaid annual term, we refund the unused, whole-month remainder on a pro-rata basis on request.
Billing errors. Duplicate charges or charges after a confirmed cancellation are refunded in full once verified.

5. How to request a refund

Email contact@testnova.app from your account email with your workspace name and the charge in question. We respond within 3 business days, and approved refunds are processed through Paddle, typically reaching your payment method within 5–10 business days depending on your bank.

6. Changes to this policy

We may update this policy from time to time; the "Last updated" date reflects the most recent revision. Material changes will be communicated before they take effect.

7. Contact

Questions about cancellations or refunds: contact@testnova.app.